vCX + Zoho Desk

vCX Chat for Zoho Desk, powered by Botpress, is the ultimate AI-driven solution for seamless customer support and engagement. It automates responses, streamlines ticketing, and ensures faster resolutions across messaging platforms. With intelligent workflows and 18 Indian language support, it empowers businesses to connect effortlessly with customers, eliminate bottlenecks, and supercharge their Zoho Desk experience

vCX + Zoho Desk + Botpress

vCX Chat for Zoho Desk, powered by Botpress, delivers a seamless and intelligent omnichannel support solution that transforms customer service and engagement.

Omnichannel Customer Support

Manage WhatsApp, Web Chat, Email, SMS, Facebook Messenger, Telegram, and more—all from a single Zoho Desk interface.

AI-Driven Ticketing & Automation

Leverage Botpress-powered chatbots to automate responses, categorize tickets, and route queries to the right teams.

Context-Rich Interactions

With vCX's conversation intelligence, agents can see the full customer journey—including past interactions, order history, and sentiment analysis.

Seamless CRM & App Integrations

Syncs effortlessly with Zoho CRM, vCX, WhatsApp Business API, and third-party platforms to fetch customer data, process orders, and manage escalations in real time.

Proactive Customer Engagement

Trigger automated follow-ups, send personalized offers, and keep customers informed with reminders, updates, and support notifications.

Actionable Insights & Analytics

Gain powerful real-time reports and dashboards that help track agent productivity, customer satisfaction, and key performance indicators (KPIs) for continuous optimization.