Terms Of Service

These Terms of Service ("Terms") govern your use of the Versalence website, products, consulting services, automation systems, AI solutions, and related offerings provided by Versalence Infocomm Pvt Ltd ("Versalence", "we", "us", or "our"). By accessing or using our website or services, you agree to these Terms.

Scope Of Services

Versalence provides AI consulting, custom AI agents, automation and integration services, data and intelligence systems, voice AI solutions, performance marketing support, productized software, and related digital services. Specific project scope, deliverables, pricing, timelines, service levels, and commercial terms may also be governed by a separate proposal, statement of work, order form, or signed agreement.

Where a signed project agreement conflicts with these Terms, the signed agreement will govern for that specific engagement.

Website Use

By accessing https://versalence.ai/, you agree to use the website lawfully and in compliance with these Terms. You may browse, view, and download publicly available materials for informational, internal, and non-commercial evaluation purposes only.

You may not:

• Copy, republish, or commercially exploit website materials without written permission
• Use the website or any services for unlawful, abusive, fraudulent, or infringing purposes
• Attempt to disrupt the website, interfere with security, or gain unauthorized access to systems, accounts, or data
• Reverse engineer, decompile, or attempt to extract source code from software or service components unless expressly permitted by law

Accounts, Access, And Free Trials

Some Versalence products or environments may be offered on a trial, pilot, sandbox, or limited free-access basis. Such access may be restricted by features, usage limits, time periods, or support levels. We may modify, suspend, or end trial access at any time.

You are responsible for maintaining the confidentiality of any credentials issued to you and for activities performed under your account or access environment.

Project Engagements

For consulting, software delivery, automation, AI deployment, or managed-service engagements, you agree to provide timely access to information, stakeholders, content, approvals, systems, and dependencies reasonably required for us to perform the work.

Project timelines and outcomes may be affected by delays in client feedback, incomplete requirements, third-party platform constraints, infrastructure issues, or changes in scope. Versalence is not responsible for delays caused by dependencies outside our direct control.

Acceptable Use

You agree not to use Versalence services, systems, or deliverables to:

• Violate applicable law, regulation, platform policy, or third-party rights
• Transmit malware, spam, phishing content, or malicious automation
• Infringe privacy, intellectual property, confidentiality, or publicity rights
• Process regulated or highly sensitive data in a manner not disclosed and agreed in writing
• Deploy harmful, deceptive, or abusive AI behavior or workflow automation

We may suspend or terminate access where we reasonably believe your use creates legal, operational, or security risk.

Intellectual Property

Unless otherwise agreed in writing, all website content, branding, frameworks, internal methods, templates, documentation, prompts, workflows, software components, and pre-existing tools developed or owned by Versalence remain the property of Versalence.

Client-owned content, trademarks, and materials remain the property of the client. Custom deliverables created specifically for a client may be licensed or assigned according to the governing proposal or signed agreement. Reusable know-how, generic code patterns, libraries, connectors, deployment practices, and internal accelerators remain ours unless expressly assigned.

Third-Party Platforms And AI Providers

Our services may integrate with or depend on third-party platforms and providers, including cloud platforms, analytics tools, communication providers, social media platforms, AI providers, and automation tools. Their availability, policy changes, pricing, output quality, and service interruptions are outside our direct control.

You acknowledge that AI-generated outputs may be probabilistic, incomplete, or incorrect and should be reviewed appropriately before being relied upon in production, legal, financial, medical, or other high-stakes contexts.

Fees, Billing, Refunds, And Cancellation

Fees for paid services are governed by the applicable proposal, order form, subscription plan, or agreement. Unless otherwise stated in writing, invoices are due according to the payment terms on the invoice or agreement.

Because consulting, delivery, setup, implementation, and reserved capacity involve committed work, fees already earned or work already performed are non-refundable unless expressly stated otherwise in a signed agreement. Subscription or recurring services may require advance notice for cancellation or non-renewal, as specified in the applicable commercial document.

Confidentiality

Each party may receive confidential or proprietary information from the other. You agree not to disclose our confidential information without permission, and we will not disclose your confidential information except as needed to deliver services, comply with law, or work with approved subcontractors and providers under appropriate obligations.

Data Protection And Privacy

Your use of the website and our handling of personal information are also subject to our Privacy Policy. You are responsible for ensuring you have lawful rights and permissions for any personal data, customer data, credentials, or platform access you provide to us.

Disclaimer Of Warranties

The website, materials, and services are provided on an "as is" and "as available" basis unless otherwise expressly stated in a signed agreement. To the maximum extent permitted by law, Versalence disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

Limitation Of Liability

To the fullest extent permitted by law, Versalence will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business opportunity, or goodwill arising from or related to your use of the website or services.

Our aggregate liability arising out of or related to these Terms will not exceed the total amount paid by you to Versalence for the specific services giving rise to the claim during the twelve months preceding the event, unless a different limitation is stated in a signed agreement.

Indemnity

You agree to indemnify and hold harmless Versalence, its directors, employees, contractors, and affiliates from claims, liabilities, damages, losses, and expenses arising out of your misuse of the website or services, your breach of these Terms, your content or data, or your violation of law or third-party rights.

Revisions And Accuracy

Website materials may include technical, typographical, descriptive, or visual errors. We may update or change website content, offerings, or service descriptions at any time without obligation to maintain or update older materials.

Links To Other Sites

Our website may link to third-party websites or services. We are not responsible for their content, availability, security, or practices. Accessing third-party sites is at your own risk.

Termination

We may suspend or terminate access to the website or services if you violate these Terms, fail to pay amounts due, create security or legal risk, or misuse our systems or intellectual property. Termination does not relieve either party of obligations accrued before termination.

Governing Law And Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms, the website, or our services will be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India, unless otherwise agreed in writing.

Changes To These Terms

We may update these Terms from time to time. The updated version will be indicated by the revised date at the top of this page. Continued use of the website or services after an update constitutes acceptance of the revised Terms.

Contact Us

If you have questions about these Terms of Service, please contact us at:

Versalence Infocomm Pvt Ltd
Smart Avenue, 80 Feet Rd, Michael Palaya
Bengaluru, Karnataka 560038
India
Email: contactus@versalence.ai