vCX - the Social CRM

This Website/Software/Service with the URL of https://versalence.ai ("Website/Software/Service/Site") is operated by Versalence Infocomm Pvt Ltd ("We/Our/Us"). We are committed to protecting and respecting your privacy. We collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws that relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.

We collect your personal information in order to provide and continually improve our products and services. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

All partner firms and any third party working with or for Us, and who have access to personal information, will be expected to read and comply with this policy. No third party may access or process sensitive personal information held by Us without having first entered into a confidentiality agreement.

From you directly and through this Site: We may collect information through the Website/Software/Service when you visit. The data we collect depends on the context of your interactions with our Website/Software/Service.

Through business interaction: We may collect information through business interaction with you or your employees.

From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties such as:

Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
Information about your interactions with the products and services offered by our subsidiaries.

We collect information primarily to provide better services to all of our customers. We collect the following information from you when you use or signup on to our Website/Software/Service:

When you visit our Site, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type and language, and the Website/Software/Service you visited before our Site. We also collect information about how you use Our products or services. (Name, Email Address, Phone Number, Company Information)

We automatically collect purchase or content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Seller, Top Rated, etc.

The full Uniform Resource Locators (URL) clickstream to, through, and from our Website/Software/Service (including date and time); cookie number; products and/or content you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs).

We use the information we collect primarily to provide, maintain, protect, and improve our current products and services. We use the information collected through this Website/Software/Service as described in this policy, and we may use your information to:

Improve our services, Site, and how we operate our businesses;
Understand and enhance your experience using our Site, products, and services;
Personalize our products or services and make recommendations;
Provide and deliver the products and services you request;
Process, manage, complete, and account for transactions;
Provide customer support and respond to your requests, comments, and inquiries;
Create and manage the online accounts you manage on our Website/Software/Service;
Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
Communicate with you about promotions, upcoming events, and news about products and services;
Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

Information about our users is an important part of our business, and we take due care to protect the same. We share your data with your consent to complete any transaction or provide any product or service you have requested or authorized. We also share data with our affiliates and subsidiaries, and with vendors working on our behalf.

These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. They must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.

To optimize our web presence, we use cookies. These are small text files stored on your computer's main memory. These cookies are deleted after you close the browser. Other cookies remain on your computer (long-term cookies) and permit its recognition on your next visit. This allows us to improve your access to our site.

Approved third parties may also set cookies when you interact with Our services. You can prevent the storage of cookies by choosing a "disable cookies" option in your browser settings. But this can limit the functionality of our services.

We work to protect the security of your information during transmission by using Secure Sockets Locker (SSL) software, which encrypts the information you input. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.

We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling branded credit cards from the major card schemes.

Our Site may, from time to time, contain links to and from other Website/Software/Services of third parties. Please note that if you follow a link to any of these Website/Software/Services, such Website/Software/Services will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these policies.

This Website/Software/Service incorporates plugins and/or buttons for social networks to allow easy sharing on your favourite social networks. The collection and use of information obtained by means of the plugin are governed by the respective privacy policies of the social networks.

We do not share your personal data with third parties without your prior consent other than:

With third parties who work on our behalf and adhere to the data protection principles set out in the IT Act, 2000 (21 of 2000);
To comply with laws or to respond to lawful requests and legal process;
To protect the rights and property of Us, our agents, customers, and others, including to enforce our agreements, policies, and terms of use;
In an emergency, including to protect the personal safety of any person.

If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use Our Website/Software/Service with the consent of your parent or legal guardian.

You have certain rights regarding your personal information, subject to local data protection laws, including access, correction, erasure, restriction of processing, data portability, objection, withdrawal of consent, and the right to lodge a complaint. Please contact us at contactus@versalence.ai to exercise your rights.

We may change this policy from time to time. If we make any changes to this policy, we will change the "Last Updated" date above. You agree that your continued use of our services after such changes have been published will constitute your acceptance of the revised policy.

If you have any concerns about privacy or grievances with Us, please contact:

Ms. Anu Lijo
Email: contactus@versalence.ai