WhatsApp API
Official Business API & templates
Instagram DM
DM automation & product tags
Web Chat
Custom-branded widget
Overview
vCX is an omnichannel Social CRM that merges every customer touch-point into a single, intelligent interface. From managing integrations for your bot, to enabling inteligent human assistance (HITL), to multi-user chats and calls, analytics, AI driven insights and AI-driven replies, are some of the salient features of the platform —it is where everything connects.
Supported Channels
Telegram
Web Chat
Conversations
vCX – The Social CRM
- SaaS product for unified customer engagement
- Human in the loop, allows human to take over chats from bot
- Enables contact management and segmentation
- Templates and Broadcasting (over WhatsApp)
- Products, Catalogs, Orders via META Commerce
- Voice Telephony via virtual number and WhatsApp
- Messaging-first CRM for WhatsApp, Instagram, Webchat, etc.
Features That Matter
Human Hand-offs
Automated or Manual transfer of chats from bot to human agents.
Broadcast & Segments
Send template-based campaigns to dynamic groups.
AI Replies & FAQ
Help determine the emotional and rational quotient and assist humans with answers
Analytics & KPIs
Track and Analyze Bot Performance, confidence level and other metrics