Overview
vCX is an omnichannel Social CRM that merges every customer touch-point into a single, intelligent interface. From managing integrations for your bot, to enabling inteligent human assistance (HITL), to multi-user chats and calls, analytics, AI driven insights and AI-driven replies , are some of the salient features of the platform —it is where everything connects.
Supported Channels
Connect with customers wherever they are. vCX integrates seamlessly with all major messaging platforms.
Webchat
Custom-branded widget for your website
Official Business API with templates and broadcasting
DM automation and product catalog integration
FB Messenger
Facebook Messenger integration
Telegram
Bot integration and group management
Slack
Team collaboration and messaging
MS Teams
Microsoft Teams integration
Social media engagement and advertising
Professional messaging and lead generation
WhatsApp Calls
Voice calling via WhatsApp
TeleCMI
Telephony integration
Twilio
Cloud communications platform
Zoho CRM
Customer relationship management
Zoho Desk
Help desk and customer support
GHL
GoHighLevel CRM integration
HubSpot
Marketing and sales CRM
Features That Matter
Human Hand-offs
Automated or Manual transfer of chats from bot to human agents.
Broadcast & Segments
Send template-based campaigns to dynamic groups.
AI Replies & FAQ
Help determine the emotional and rational quotient and assist humans with answers
Analytics & KPIs
Track and Analyze Bot Performance, confidence level and other metrics