Versalence AI & vCX – FAQ

Versalence is an “AI-first engagement” partner that combines Conversational automation and Agentic engine with vCX (social CRM inbox) to deliver 24/7 customer service, lead qualification, and workflow automation across WhatsApp, Instagram, Web, Telegram, and more.

Conversational AI refers to artificial intelligence systems designed to engage in human-like dialogue. These systems use natural language processing (NLP) and machine learning to understand, process, and respond to text or voice inputs in a contextual manner. Examples include chatbots, virtual assistants (like Siri or Alexa), and AI-powered customer support tools that can handle multi-turn, multi-intent conversations.

vCX is the command-center inbox where every message—bot or human—lands. It unifies channels, runs automations, hands-off to agents, stores analytics, and integrates with 500+ apps via APIs, webhooks, or no-code tools (Zapier, Make, N8N).

• Template-based bots: 5–7 business days
• Custom workflows: 2–4 weeks
• Enterprise integrations: 4–6 weeks
Includes UAT, team training, and go-live checklist.

No. While vCX has a user interface, vCX plugs into Zoho, HubSpot, Salesforce, Google Sheets, and most ERPs. The bot can read & write data in real time while your CRM remains the single source of truth.

WhatsApp Business API, Instagram DM, Facebook Messenger, Webchat, Telegram, Voice, Email, and any channel with an open API.

Yes. Out-of-the-box support for 115+ languages across the world, with automatic language detection and intent routing.

• Bot handles routine queries
• Confidence score < threshold → auto-assign to human in vCX
• Agent sees full context + transcript and can take over in one click
• Conversation is tagged for bot retraining

• Bot vs. agent resolution rate & time
• Intent heat-maps & drop-off points
• Lead source ROI tracking
• Sentiment trendline
• Exportable CSV or live dashboards in vCX

• Tiered Subscriptions: Basic, Pro, Business, Enterprise
• Usage: pay-per-message or per-interaction
• One-time Setup/Integration fee (optional)
• Add-ons: white-label, premium support, analytics pack
• for vCX check the pricing section for more details
• for Implementation of AI Automation, send an inquiry or book a calendar

• For Implementation, there is a build (setup) cost and a run a cost for the platforms used paid directly to the platforms
• For Implementation, Versalence can maintain your platforms at a very nominal service fee
• For vCX, fees applied is based on the Subscriptions and Add-ons selected
• For vCX, any marketing cost or order platforms cost that are integrated via vCX is paid direcly by the client

• Hosted on Secure Data Centre in Mumbai and Germany with DR in Singapore
• GDPR & HIPAA aligned data-handling addendums available
• End-to-end encryption in transit; AES-256 at rest
• Role-based access & audit logs inside vCX

Yes. Custom domain, colors, logos on your infra of choice.

• Healthcare: appointment booking, pre-consult Q&A, insurance checks
• Hospitality: concierge, room-service ordering, upsell campaigns
• E-commerce: WhatsApp storefront, abandoned-cart recovery, COD confirmations
• Legal & Professional Services: client intake, document collection, court-date reminders
• Education: admissions bot, fee reminders, assignment submissions

• 24×7 email & chat for Business/Enterprise
• Dedicated success manager for Enterprise
• Knowledge base + monthly office-hours webinar

1. Book a 30-min discovery call on versalence.ai
2. Receive a tailored scope & quote within 24 hrs
3. Sign contract & share API keys/brand assets
4. Go live in as little as one week